Trainspotters Ltd - Warranty

1.1. Subject to clauses 1.3 to 1.6, Trainspotters Ltd warrants that at the date of delivery, the goods will be free from defects in material and workmanship for the relevant warranty period in clause 1.2.

1.2. The relevant warranty periods are:

1.2.1. for all goods except for light sources, 24 months

1.3. The warranty does not apply to:

1.3.1. any defect resulting from a failure to follow Trainspotters Ltd’s instructions or competent practice (including applicable local electrical safety standards and wiring regulations) in relation to storage, assembly, installation, maintenance or use;

1.3.2. any defect resulting from: excessive wear and tear, neglect, carelessness, accidental damage or similar;

1.3.3. any defect resulting from alteration, modification or attempted repair not authorised by Trainspotters Ltd;

1.3.4. any defect resulting from exposure to abnormal environmental conditions, including: excessive heat or humidity, exposure to salt laden air, pressure washing or mechanical cleaning, improper exposure to cleaning products or other chemicals and solvents, etc.

1.3.5. goods which have damaged or removed serial numbers or identification labelling.

1.4. Customers wishing to make a warranty claim should notify Trainspotters Ltd within seven days of the discovery of the defect. If Trainspotters Ltd is notified of a claim by a Customer:

1.4.1. the Customer shall allow Trainspotters Ltd reasonable opportunity to inspect and test the goods in situ under normal operating conditions;

1.4.2. where Trainspotters Ltd requests that any goods be removed and returned, the Customer shall be liable for the costs of removing the goods and, subject to clause 1.5.2, the cost of returning of the goods;

1.5. Where Trainspotters Ltd, having inspected the goods in situ or having had them returned, decides at its sole discretion that the warranty claim is valid:

1.5.1. Trainspotters Ltd will at its sole discretion and without charge: repair the defective goods or provide replacement goods;

1.5.2. refund the Customer the reasonable costs of the return carriage of the goods and bear the costs of carriage to the Customer of the repaired or replacement goods;

1.5.3. Trainspotters Ltd shall not be liable for the costs of installing repaired or replacement goods;

1.5.4. Trainspotters Ltd shall not be liable for any other costs, including but not limited to costs caused by the removal or installation; loss of profits; loss of business, reputation or goodwill; and special, indirect or consequential loss or damage;

1.5.5. where the goods are repaired or replaced, the repaired or replaced goods shall as far as reasonably possible match the specification of the original goods;

1.6. No warranty is given as to whether or not the goods infringe any third party intellectual property rights.

Charged on a weekly basis as follows:
1st week: 10% of quoted risk value 
2nd week: 7.5% of quoted risk value 
3rd week: 5% of quoted risk value 
4th week: 5% of quoted risk value Subsequent weeks: 5% of quoted value

For extended hire, please get in touch 48 hours prior to the end of your hire period. All extensions will be treated as new hires and new documents will be issued.

Payment for all services is due prior to collection or delivery. All lights are supplied unwired and without bulbs unless requested.

Stock depending, we are able to offer same-day and next-day collection/delivery. If you require delivery, please get in touch and we can arrange this for a flat rate.

It is the responsibility of the client to make sure the lights are transported safely during collections and returns. For an extra fee we can provide packaging to ensure safe passage.

A charge of 10% of the quoted risk value will incur for each week past the agreed return date. Payment for late returns is due within 14 days of receipt. 

Goods are hired on the basis that they are returned in the condition in which they were hired. Any damages will be subject to repair fees. Goods beyond repair are subject to the quoted risk value of the light. Payment for damages or loss is due within 14 days of receipt.

Please let us know 48 hours before the start of the hire period if you need to cancel. A cancellation fee of 50% of the hire cost will be charged for orders cancelled within 24 hours of the hire period starting.